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Managed IT service provider

What are managed IT services?

Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems. IT equipment is typically procured by the client, and depending on the agreement, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.


Managed service providers charge a flat fee for delivery of their services over a set period. The SLA defines exactly what services will be furnished and the degree they will be offered.